FAQ'S

What is our return Policy?

We want your pup to be happy!

 We accept returns of items that are unused, unwashed, and in new condition.
- Returns received within 30 days of original ship date will be refunded in full, minus shipping charges.

Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs.

When will I receive my order?

Orders with Free No Rush shipping will ship in around 5-7 business days. Orders with Priority or Express shipping will ship within 1 business day.

Right now, shipping carriers are experiencing widespread delays due to unprecedented shipping volumes. Some delays will be out of our control, but we do our very best to get items out in a timely manner.

If you order a custom bandana we require 7days to design the bandana and 5-7business day for shipping.